Privacy Policy
Last Updated: September 2026
Introduction
At Lux Layer Design ("LuxLayer," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
Personal Information
When you place an order or contact us, we collect:
- Your name and email address
- Your shipping address
- What you ordered and what you paid
- Messages you send through our contact form
You enter your payment details on the secure checkout page of Stripe, our payment processor. Stripe handles your card; we never see or store your full card number.
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on site
- Referring website and search terms used
Analytics, Cookies, and Session Recordings
We use PostHog to understand how visitors use our site. It records the pages you visit and what you click and, through session recordings, how you move around a page. Session recordings leave out what you type into our checkout and contact forms. PostHog stores an identifier in cookies and your browser's local storage to recognize repeat visits. You can block or clear these through your browser settings.
Our contact form uses Cloudflare Turnstile to block spam, which checks your browser and connection when you submit a message.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Send marketing communications (with your consent)
- Improve our products, services, and website experience
- Prevent fraud and enhance security
- Comply with legal obligations
- Analyze website usage and trends
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Companies that help us run the store: Stripe (payments and email receipts), PostHog (website analytics), Supabase (storing order and contact details), Netlify (hosting this website), Cloudflare (spam protection on our contact form), and shipping carriers (delivering your order)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
All third parties we work with are contractually obligated to protect your data and use it only for the purposes we specify.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security audits and updates
- Limited access to personal data by authorized personnel only
- Secure data storage and backup systems
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request transfer of your data to another service
- Object: Object to certain processing of your data
To exercise these rights, please contact us at luxlayerdesigns@gmail.com
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
- Order information: 7 years (for tax and legal purposes)
- Marketing data: Until you unsubscribe or request deletion
- Website analytics: Typically 26 months
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Lux Layer Design
Email: luxlayerdesigns@gmail.com
This privacy policy was last updated on September 26, 2026. By using our website and services, you acknowledge that you have read and understood this privacy policy.